Last updated on April 10, 2025

Worldwide Claims for Damaged, Defective, or Misprinted Items

If you receive a product with a misprint, damage, or defect, please inform us within 30 days of the actual delivery date. This same 30-day window applies to claims for packages lost during international or domestic transit; in such cases, the clock starts on the estimated delivery date. Submit a message on our Instagram page or contact us. Should we be at fault, we will cover all associated costs.

Filing a Problem Report

If you detect an issue with products or any aspect of your order—regardless of location—please get in touch with us on Instagram as soon as possible. We encourage you to use our online support form or contact our customer service team at [email protected] directly so that we can quickly address your concerns.

Return Shipping and Handling

All returns should be shipped to our designated facility mentioned on the package at delivery time. You will receive an email notification once a return is processed at our center. If a return is not claimed within 30 days of its arrival at our facility, we will donate it to charity.

Insufficient or Incorrect Addresses

For any order shipped worldwide, if you provide an address deemed incomplete or incorrect by the shipping carrier, the item will be returned to our facility. Once an updated address is confirmed, you will be responsible for any reshipping fees incurred. It is vital to double-check addresses to avoid delays or extra charges.

Handling Unclaimed Packages

Suppose any package goes unclaimed—whether due to an incorrect address, failure to pick up, or other unforeseen reasons—it will be returned to our facility. In these cases, you will be liable for the cost of reshipping the item to either yourself or the intended recipient.

Account Registration and Shipping Preferences

For users who have not registered an account on our website, please be aware that any orders returned due to incorrect shipping information or because the package was unclaimed will not be eligible for reshipment. Instead, these items will be donated to charity at your expense, and no refund will be issued.

Sealed Goods, Health, and Hygiene Items

Due to safety, health, and hygiene regulations in many markets, we do not accept returns for sealed products—such as face masks or other protective gear—that have been opened. By completing your order, you agree that such items will be disposed of rather than reshipped if they are returned. This policy is designed to protect the health of all our customers worldwide.

Customer-Initiated Returns and Exchanges

We recommend that end customers contact us before initiating any return. Orders are generally non-refundable due to buyer’s remorse outside of specific regional policies.

You will handle these adjustments at your own expense and discretion for orders requiring returns, exchanges (including size swaps), or particularly for face masks or similarly sensitive products.

In the case of an exchange, you must place a new order to receive the product in your desired size or variation.

For customers in regions with specific consumer protection laws (for example, customers in Brazil), a return request must be submitted within 7 days of receipt of the item. This request should include a photo of the product. Any signs of use or damage—even partial—will disqualify the item for a refund.

Special Note for European Consumers

Following Article 16(c) and (e) of Directive 2011/83/EU on consumer rights, please be aware of the following:

  • Customized or personalized items designed to your specifications are not eligible for withdrawal.
  • Sealed items that have been opened and are thus unsuitable for return due to hygiene or health protection reasons are also excluded.
  • Under these EU-specific guidelines, we reserve the right to refuse returns at our discretion.

Final Points and Governing Language

This policy is designed to be as inclusive as possible for users worldwide while respecting local regulations and logistical constraints. Please review each section carefully to understand your rights and responsibilities.

All terms of this policy are governed and interpreted in English, which is considered the official version in case of any discrepancies arising from translation.